Shipping
Orders placed before 11:00 AM Eastern are generally processed the same business day. Orders ship from our Fort Mill, South Carolina origin unless the product page or your order confirmation states otherwise. Transit times are estimates and begin after processing.
Eligible parcel orders ship by UPS at the rate shown during checkout. Free standard shipping applies when the merchandise subtotal is $1,395 or more, except for freight, oversized, hazardous-material, special-order, or otherwise excluded products.
Products marked for freight delivery have a $168 flat freight charge unless a different written quote is provided before shipment. Any hazardous-material handling charge is included in the displayed product price when applicable; carrier shipping is calculated separately at checkout.
Returns
Contact CleanerUpProducts within 30 days after delivery to request a return authorization and mailing instructions. Returns are accepted by mail only. Do not send a return to our office address without authorization.
Approved returns must be unused, unopened when applicable, in resalable condition, and in their original packaging. Customers are responsible for return shipping for change-of-mind or ordering-error returns. Original outbound shipping charges are not refundable unless CleanerUpProducts shipped an incorrect or damaged item.
Chemical, hazardous-material, special-order, clearance, and opened products may be nonreturnable unless they are defective or were shipped in error. We will tell you whether an item qualifies when issuing the return authorization.
After an approved return is received and inspected, refunds are issued to the original payment method within 5 to 10 business days. Your bank or card provider may require additional processing time.
Damaged Or Incorrect Shipments
Inspect your shipment promptly. If an item arrives damaged or is not what you ordered, contact us with the order number and photographs of the product and packaging. CleanerUpProducts will arrange the appropriate replacement, refund, or return shipping for an accepted claim.
Questions? Contact us through the Contact Us page before placing an order if a product has special delivery requirements.